Thameen manages shipping and delivery through trusted third-party logistics providers (3PLs). Once an order is accepted, you are required to promptly drop off the item at a Thameen-approved shipping provider for processing.

The order flow follows these steps:

1. The buyer places an order and completes payment.

2. You, the seller, confirm availability and prepare the item.

3. The item is delivered by you to our designated logistics partner or drop-off location to be shipped to our facility for inspection.

4. Upon arrival at Thameen’s facility, the item undergoes an inspection and authenticity check.

5. If the item passes inspection, it is shipped to the buyer. If it fails, it is returned to you at your expense, and additional fees or penalties may apply (see Seller Obligations & Code of Conduct).

Shipping costs are either covered by Thameen’s commission or paid by the buyer at checkout, depending on the specifics of the order. Sellers do not incur direct shipping fees, as they are either included in the commission structure or displayed to the buyer.

To ensure protection during transit, Thameen covers shipping insurance. In case of damage:

• While in Thameen’s facility, Thameen assumes full responsibility.

• While in transit, liability falls on the shipping company under their insurance coverage.

The estimated delivery time to the buyer is 5–7 working days from the date the seller accepts the order, provided the item successfully clears inspection.

Auctions

Timed Auctions
Sellers may list items in a Timed Auction format, setting the reserve price, opening bid, bidding increments, and auction duration. If the reserve price is not met by the auction’s end, the item is withdrawn, and no sale is completed.

Bidder Requirements & Insurance
To participate, buyers/bidder must accept an insurance hold through their stored credit card,, an amount set by the seller to deter non-serious bidding. If the buyer wins the auction, the hold is applied toward the final sale price. If they lose, the hold is refunded immediately. However, if a buyer is found to be engaging in troll bidding—placing bids with no genuine intent to purchase—the held amount will be retained to Thameen as a penalty.

Buyer Default
The winning bidder must complete the remaining payment within 24–48 hours of the auction closing. Failure to do so results in the forfeiture of the insurance hold, and the product remains in the seller’s custody, available for immediate re-listing.

Returns & Refunds

All returns are governed by Thameen’s Return Policy, which is incorporated by reference. Buyers typically have three (3) days from delivery to request a return. Each request is reviewed on a case-by-case basis by Thameen’s Customer Success Team, and sellers agree to abide by Thameen’s final decision. Returned items must be in their original condition and meet the criteria outlined in the Return Policy. In certain cases, buyers may be responsible for return shipping costs.

Authenticity & Inspection

After a buyer places an order, the item must be shipped to Thameen’s facility for authenticity and quality inspection. If the item passes inspection, it is forwarded to the buyer; if it fails, it is returned to the seller at their own expense. Should an item be deemed counterfeit or misrepresented, the seller will be responsible for payment processing fees (approx. 1.6% of order value), freight insurance (approx. 2%), round-trip shipping costs (~SAR 100 x 2), and a penalty fee (SAR 150). Additionally, sellers receive a strike/warning for each failed authenticity check, with three (3) strikes resulting in blacklisting from the platform. Thameen provides buyers with a lifetime authenticity guarantee, meaning that if a buyer later proves an item is inauthentic, the seller must fully cooperate in issuing a refund and indemnifying Thameen against any related claims.

Seller Obligations & Code of Conduct

Sellers on Thameen must adhere to strict ethical and legal standards. Listing or selling fake, counterfeit, stolen, or otherwise illegal items is strictly prohibited. Additionally, all sellers must comply with local regulations, including Islamic guidelines and public policy rules. You are solely responsible for ensuring the accuracy of product descriptions, pricing, and images, and Thameen is not liable for any misrepresentations or inaccuracies in your listings. Direct communication with buyers is not permitted—all inquiries must go through Thameen’s Customer Success Team, and sellers are required to respond to Thameen’s requests within 24 hours. To maintain pricing fairness, Thameen reserves the right to request price adjustments or remove listings that do not align with market standards. Repeated violations may lead to account suspension or termination.

Intellectual Property

By listing products on Thameen, you grant us a worldwide, non-exclusive, royalty-free license to use, display, reproduce, and distribute your listing content (including images and descriptions) for promotional and marketing purposes. All brand names, trademarks, and logos remain the property of their respective owners, and Thameen is not affiliated with or endorsed by any brands sold on the platform unless explicitly stated. As a seller, you warrant that you have the legal right to use all images and content you upload and that such use does not infringe on any third-party rights.